FAQ

Yes, it's necessary to log into your Shopmet account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check out. If you are member of our shopmet customers you will get much more benefits and discounts.

You can check the status of your order by clicking "Track Order" button.

You can check the status of your order by clicking "Track Order" button.

Go to My Orders  and tap on order you wish to cancel. Click on CANCEL button. Cancellation is not allowed if the order has been shipped.

Click on "Return/Replace" button and select the reason to initiate return or replacement of Your item. Our courier partner will pick up it from your place. Do keep the product tags and packaging intact. You can return/replace an item within 7 days of delivery. Please read our 7 days Easy Return Policy.

Once we receive the original item, we will do quality check within 2 days and initiate refund. For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.   For cash on delivery orders, it will be credited to your bank account through a NEFT transfers within 2 hours.   We will also keep you updated on email and SMS.

You can use any one of the following payment methods: Debit card Net Banking Cash on Delivery UPI

It's really simple, follow these steps - Go to 'My orders' Open the relevant suborder Click on 'Need Help' Or 'Report problem with order'. Select your issue from the dropdown & submit it And our team will get back to you through Email or SMS or call

Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of https://shopmet.com/

Go to our website/app and click on 'Seller Area'. Fill in your details and we'll get in touch with you.

You will get your product replaced within one week time.

If you ordered any product and the same product you get back without any defect then you will not be able to return that product.

No you will not be able to return the products after the mentioned time period.

Yes you have to.

Go on orders and tap on return my order and just keep that product as you have got and courier boy will come and get that packet from you.

Because the return period of that product has been expired.